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Dear Customers,
We want to inform you that it has come to our attention that a local USPS shipping hub has been causing delays with a large number of our packages. After speaking with a representative at our local Post Office this week, we learned that the delay is primarily due to the Indianapolis USPS shipping hub that is experiencing significant processing delays. All of our USPS packages are being directed to this hub for initial processing, which is why you may have noticed no updates since the initial "Pre-Shipment Info Sent to USPS/USPS Awaiting Item" status.
The USPS representative further explained that some packages at this facility have been delayed for extended periods before processing. We understand how frustrating this situation can be, and we deeply apologize for the disruption to your delivery experience.
As a result of these delays, we are temporarily removing USPS Media Mail as a shipping option from our labeling stations and replacing it with FedEx SmartPost & UPS SurePost. We also highly recommend selecting a FedEx or UPS shipping option at checkout to avoid potential delays.
If your order has already been shipped via USPS, we kindly ask for your patience as we await processing at the facility. Rest assured, we are closely monitoring the situation and will provide updates as needed.