|Order Sub-Total||Shipping Cost|
|$0.00 to $49.99||$6.00|
|$50.00 and up||FREE|
Q) Do you sell to retailers?
A) InStockTrades does not sell to retailers. InStockTrades is a retailer selling to individual customers.
Q) I have Symantec's Norton Internet Security (NIS) on my computer and I am using the Personal Firewall. I am having troubles adding items to my shopping cart and checking out. Is there anything I can do?
A) Yes - you have to setup www.instocktrades.com as a trusted site in Norton Personal Firewall. To so this, follow these steps:
Q) What do I do if something is missing/damaged from my shipment?
A) Please notify us by e-mail within 48 hours of
receipt of your shipment and we will be happy to replace your
missing/damaged item(s). Notifying us within 48 hours will help us to obtain
Please note: If you have your shipments sent to a freight forwarder rather than being shipped directly from us, we are not responsible for any damaged items.
Q) When will my order be charged?
A) Orders are charged when they are placed.
Q) When can I expect my order?
A) Orders are shipped within 48 hours after they are placed excluding weekends or when an item in your order is temporarily out of stock because of unusually high order activity. In the latter case, re-orders are placed with our distributor immediately for the out of stock item which can delay your order for approximately 3 business days.
In the occurrence of high order activity, our processing times may exceed 48 hours, especially during Covid-19.
Q) Can I cancel an order?
A) Unfortunately, we do not accept order cancellations and requesting multiple order cancellations may result in account inactivation. In the event that we receive an unauthorized return, we will charge a 25% cancellation/restock fee. In addition, the customer will be responsible for all shipping costs.
Q) Why was only part of my order shipped?
A) For temporarily out of stock items, InStockTrades places daily reorders through our distributors for low and/or out-of-stock items in order to receive more stock in a timely manner. In the event that an item in your order is out-of-stock for more than six days, we will ship out the in-stock portion of your order at that time. Then once the remainder of the order has been filled, we will send a second shipment for no additional shipping cost.
Once a partial shipment has been sent for an order, any item scanned after that point will show as shipped in your order (full red circle) but we do not ship the remainder of the order until all remaining items have been filled.
If we are unable to receive more copies of an unfulfilled title, an email alert will be sent to you notifying you of the issue. You can then select a substitute item (of equal or lesser value) or a refund for the unavailable item.
Q) Why was my order cancelled after three months?
A) If an item in an order is out-of-stock for a prolonged period of time, a refund will be processed to you after three months of unfulfillment by the distributor. An email notification will be sent to you alerting you of the refund for the unfulfilled item.
Q) When can I expect a response to my e-mail?
A) Generally, we try to respond to e-mails within 48 hours. However, there are times when we receive a high volume of e-mails and responses may take longer.
Q) When an item has been released, if it is on your site, does that mean it is in stock and ready to ship?
A) Yes, except in cases where we have received an unusually large number of orders for the item. In those cases, re-orders are placed with our distributor immediately for the out of stock item which can delay your order for approximately 3 business days.
Q) How do I earn an extra 2% off my orders?
A) There will be a banner on the homepage announcing when the extra discount promotion is running. The promotion works this way:
Place one order during the promotional period. Each order placed after this order will qualify for the extra 2% discount as long as each order is placed within 8 days of the previous order. You can have a string of orders with an extra 2% discount.
For the qualifying order, there may be a delay of approximately an hour before you will see this discount reflected on our website or in your cart during the checkout process. The extra 2% discount is not effective until it is reflected on our website. We will not honor price adjustments for the interim period.
The final order that will qualify for the extra discount can be as late as 8 days after the promotion ends. For example, suppose the promotional period ends January 31st and you place an order on January 31st. Your next order will be eligible for the extra discount as long as it is placed by February 8th.
The extra discount is added to each book in your cart. For example, books that would ordinarily be 40% off will be 42% off. If you are not logged in prior to checking out, the extra discount won’t appear on the site or in your shopping cart until after you log in. Once you are logged in, the extra discount will appear on every book on the site and in your cart.
The extra discount does not apply to gift certificates.
Q) In the event of a refund, does InStockTrades reimburse for any bank exchange fees or currency rate changes for international transactions?
Q) If my tracking information shows that my order has been delivered but I can't find the package, does InStockTrades offer a replacement or refund?
A) If the shipping company provides proof of delivery (photo and/or signature), InStockTrades does not take responsibility for a lost/stolen package.
If the shipping company does not provide proof of delivery it is important for the customer to check with neighbors, reception, and office management before contacting us to make sure the missing package was not claimed by someone else.
If a customer has a known problem with packages being stolen from their address, InStockTrades does not take responsibility for any lost or stolen packages at that address.