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Frequently asked questions
Shipping charges are based on the the total of your order after
discounts. All orders are shipped by USPS Media Mail. We currently only accept
orders for shipment within the United States (all 50 states).
| Order Sub-Total |
Shipping Cost |
| $0.00 to $49.99 |
$4.00 |
| $50.00 and up |
FREE |
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| All order placed at InStockTrades are processed over a secure, encrypted connection using 128 bit SSL with the trusted security and reliability of Verisign. |
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Once your order information is received at InStockTrades,
all information including your name, address, and credit card information is
stored encrypted in our database.
InStockTrades absolutely does not share your name, address, or
credit card information with any third party without your express permission.
It is our commitment to keep your personal information private and confidential
at all times.
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We respect your privacy. Information about you will not be sold
or shared with outside parties.
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InStockTrades
10202-C Coldwater Road
Fort Wayne, Indiana 46825
E-Mail: customer.service@DCBService.com
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Q) Do you sell to retailers?
A) InStockTrades does not sell to retailers. InStockTrades is a retailer selling to individual customers.
Q) I have Symantec's Norton Internet Security (NIS) on my
computer and I am using the Personal Firewall. I am having troubles adding
items to my shopping cart and checking out. Is there anything I can do?
A) Yes - you have to setup www.instocktrades.com
as a trusted site in Norton Personal Firewall. To so this, follow these steps:
-
Open Norton Personal Firewall
-
Under "Status & Settings", click the "Privacy Control"
link
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Click the "Configure" button on the right
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Click the "Advanced" button on the Privacy Control screen
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On the Web Contents Options tab, click "Add Site" and add an entry
for www.instocktrades.com
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Select the www.instocktrades.com entry from the list on the left
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De-select the "Use default settings" checkbox under "Information
about visited sites" section on the Global Settings sub-tab
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Select the "Permit" radio button that becomes active underneath
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Click "OK".
Q) What do I do if something is missing/damaged from my
shipment?
A) Please notify us
by e-mail within 48 hours of receipt of your shipment and we will be
happy to replacement your missing/damaged item(s). Notifying us within 48 hours
will help us to obtain replacement items.
Q) When will my order be charged?
A) Orders are charged when they are placed.
Q) When can I expect my order?
A) Orders are shipped within 48 hours after they are placed
excluding weekends or when an item in your order is temporarily out of stock
because of unusually high order activity. In the latter case, re-orders are
placed with our distributor immediately for the out of stock item which can
delay your order for approximately 3 business days.
Q) Can I cancel an order?
A) Unfortunately, we do not accept order cancellations. In the
event that we receive an unauthorized return, we will charge a 25%
cancellation/restock fee. In addition, the customer will be responsible for all
shipping costs.
Q) When can I expect a response to my e-mail?
A) Generally, we try to respond to e-mails within 48 hours.
However, there are times when we receive a high volume of e-mails and responses
may take longer.
Q) When an item has been released, if it is on your site,
does that mean it is in stock and ready to ship?
A) Yes, except in cases where we have received an unusually
large number of orders for the item. In those cases, re-orders are placed with
our distributor immediately for the out of stock item which can delay your
order for approximately 3 business days.
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