Shipping

Shipping charges are based on the the total of your order after discounts. All orders are shipped by USPS Media Mail. We currently only accept orders for shipment within the United States (all 50 states).

Order Sub-Total	Shipping Cost
$0.00 to $49.99	$4.00
$50.00 and up	FREE

How to order

Placing your order online is easy. There is no need to login ahead of time. Just add items to your shopping cart and checkout. For first time customers, a username and password will be created for you automatically after your order is complete. Your username and password will be sent to you in your e-mail order confirmation. Your username will be the e-mail address you used in your order. Your password can be changed the next time you visit our site and log in.

For repeat customers, there is no need to login before placing your order. You will be prompted to enter your username and password during checkout.

All online orders placed on our website can be viewed after you login.

Returns

We do not allow order cancellations. Orders are generally not returnable. In the event an order cancellation is allowed, we will charge a 25% cancellation fee. Any items returned without proper authorization will be assessed a 25% restock fee plus the cost of shipping. We will replace items damaged during shipment. Damages must be reported within 48 hours of receipt of shipment.

Payments

We accept MasterCard, Visa and Discover. All of your personal information will be submitted to us over a secure line (this includes your credit card account number and expiration date). Payments should be made in US dollars.

Frequently asked questions

Q) Do you sell to retailers?

A) InStockTrades does not sell to retailers. InStockTrades is a retailer selling to individual customers.

Q) I have Symantec's Norton Internet Security (NIS) on my computer and I am using the Personal Firewall. I am having troubles adding items to my shopping cart and checking out. Is there anything I can do?

A) Yes - you have to setup www.instocktrades.com as a trusted site in Norton Personal Firewall. To so this, follow these steps:

• Open Norton Personal Firewall
• Under "Status & Settings", click the "Privacy Control" link
• Click the "Configure" button on the right
• Click the "Advanced" button on the Privacy Control screen
• On the Web Contents Options tab, click "Add Site" and add an entry for www.instocktrades.com
• Select the www.instocktrades.com entry from the list on the left
• De-select the "Use default settings" checkbox under "Information about visited sites" section on the Global Settings sub-tab
• Select the "Permit" radio button that becomes active underneath
• Click "OK".

Q) What do I do if something is missing/damaged from my shipment?

A) Please notify us by e-mail within 48 hours of receipt of your shipment and we will be happy to replace your missing/damaged item(s). Notifying us within 48 hours will help us to obtain replacement items.

Q) When will my order be charged?

A) Orders are charged when they are placed.

Q) When can I expect my order?

A) Orders are shipped within 48 hours after they are placed excluding weekends or when an item in your order is temporarily out of stock because of unusually high order activity. In the latter case, re-orders are placed with our distributor immediately for the out of stock item which can delay your order for approximately 3 business days.

Q) Can I cancel an order?

A) Unfortunately, we do not accept order cancellations. In the event that we receive an unauthorized return, we will charge a 25% cancellation/restock fee. In addition, the customer will be responsible for all shipping costs.

Q) When can I expect a response to my e-mail?

A) Generally, we try to respond to e-mails within 48 hours. However, there are times when we receive a high volume of e-mails and responses may take longer.

Q) When an item has been released, if it is on your site, does that mean it is in stock and ready to ship?

A) Yes, except in cases where we have received an unusually large number of orders for the item. In those cases, re-orders are placed with our distributor immediately for the out of stock item which can delay your order for approximately 3 business days.