Q) Do you sell to retailers?
A) InStockTrades does not sell to retailers. InStockTrades is a
retailer selling to individual customers.
Q) I have Symantec's Norton Internet Security (NIS) on
my computer and I am using the Personal Firewall. I am having troubles adding
items to my shopping cart and checking out. Is there anything I can
A) Yes - you have to setup
www.instocktrades.com as a trusted site in Norton Personal
Firewall. To so this, follow these steps:
Q) What do I do if something is missing/damaged from my
A) Please notify us by e-mail within 48 hours of
receipt of your shipment and we will be happy to replace your
missing/damaged item(s). Notifying us within 48 hours will help us to obtain
Q) When will my order be charged?
A) Orders are charged when they are placed.
Q) When can I expect my order?
A) Orders are shipped within 48 hours after they are placed
excluding weekends or when an item in your order is temporarily out of stock
because of unusually high order activity. In the latter case, re-orders are
placed with our distributor immediately for the out of stock item which can
delay your order for approximately 3 business days.
Q) Can I cancel an order?
A) Unfortunately, we do not accept order cancellations. In the
event that we receive an unauthorized return, we will charge a 25%
cancellation/restock fee. In addition, the customer will be responsible for all
Q) When can I expect a response to my
A) Generally, we try to respond to e-mails within 48 hours.
However, there are times when we receive a high volume of e-mails and responses
may take longer.
Q) When an item has been released, if it is on your
site, does that mean it is in stock and ready to ship?
A) Yes, except in cases where we have received an unusually
large number of orders for the item. In those cases, re-orders are placed with
our distributor immediately for the out of stock item which can delay your order
for approximately 3 business days.
Q) How do I earn an extra 2% off my orders?
A) There will be a banner on the homepage announcing when the extra discount promotion is running. The promotion works this way:
Place one order during the promotional period. Each order placed after this order will qualify for the extra 2% discount as long as each order is placed within 8 days of the previous order. You can have a string of orders with an extra 2% discount.
The final order that will qualify for the extra discount can be as late as 8 days after the promotion ends. For example, suppose the promotional period ends January 31st and you place an order on January 31st. Your next order will be eligible for the extra discount as long as it is placed by February 8th.
The extra discount is added to each book in your cart. For example, books that would ordinarily be 40% off will be 42% off. If you are not logged in prior to checking out, the extra discount won’t appear on the site or in your shopping cart until after you log in. Once you are logged in, the extra discount will appear on every book on the site and in your cart.
The extra discount does not apply to gift certificates.